Frequently Answered Answers
Those Frequently Asked Questions...
GENERAL QUESTIONS
What if we are a non-profit organization?
What if I need to buy trophies or awards on a limited budget?
What if I have questions when ordering from the website?
How safe and secure is your website?
How do I talk to a live person?
ACCOUNT REGISTRATION
How do I register for an account?
What are the benefits to having one?
Do you keep a record of my previous orders?
ORDERS
What type of payment options do you have available?
Do you notify me when my order is ready?
What if I need to cancel an order?
What if my order is incorrect?
CUSTOMIZATION & PERSONALIZATION
How do I use your customization feature?
Can I put my logo, art work, or any kind of image on my item?
Can I upload a text file for engraving information instead of typing it?
Do you proof all the orders submitted prior to producing them?
PAYMENTS, RETURNS, & POLICIES QUESTIONS
PRODUCTION & SHIPPING TIMES
How long will it take to get my order?
What shipping methods do you use?
Can I track my shipment? How can I check the status of my order?
What if my order is delayed, lost or damaged when shipped?
... and Those Frequently Answered Answers
GENERAL ANSWERS
Specialty Trophy & Awards welcomes all not for profit organizations and can make sure that all of your orders are not taxed. We will need proof of your 501 (C) status, and get a copy of your tax exempt certificate or number (issued by the state,) before qualifying for tax exempt status for purchases made with us. Once qualified, we will keep a copy of your tax exempt information on file for a year. Each year we will request an updated form from you so that we can keep our files updated. And once qualified, we will apply that tax-exempt status to your online account to ensure hassle free online purchases.
Apply Here for Tax Exempt Status
Click Here for information about applying in New York State.
We pride ourselves in our ability to work with all budget sizes. Our Specialty Staff come up with creative ideas, and can supply you with all of your awards and gift needs no matter what size budget you are working with. If you do not see it on our website, Contact Us and we will put together a custom order to fit your needs.
Our store hours are from 9:00 am - 5:30 pm, Monday - Friday. You can give us a call at 607.844.8810 during store hours. If you fill out the Contact Us form after hours, we will respond the very next business day.
All information that is given to Specialty Trophy & Awards of Dryden, NY, LLC is privileged information. We take extra effort to ensure complete confidentiality of your order and any personal information.
See our Privacy Policy for specific details and more information.
Order processing on this website is 100% secure. This site operates with a Shopify Shopping Cart which is certified Level 1 PCI DSS compliant.
So, you’d like to talk to a real live person?? We understand the frustration of having to communicate solely through devices and the internet. We also understand the need to just get an answer from someone who can help you.
A knowledgeable, real live person is available to answer your questions from 9:00 am - 5:30 pm, Monday – Friday. If you call after hours, you can leave a message and someone will get back to you on the next business day. If you prefer to talk to a knowledgeable, real dead person, instead of a live one, unfortunately, we cannot accommodate that right now.
ACCOUNT REGISTRATION
How do I register for an account?
To improve your checkout process and to provide a more personalized shopping experience, we do require that all of our customers Register for an online account with Specialty Trophy & Awards.
First, follow the above link and Register for an Account and fill in the required information. You can log in each time in the top right corner of every page. Once you are logged in, you will see your registration name in the top right corner of every page.
Once you are registered for an account, you will be able to view your order history, order status, add addresses for quick check out, and see order details. You can also place reorders, and see your customization details from your account as well. This is a great feature for our regular customers who place the same order frequently. For example, if you get your name badges from us, you will be able to quickly return to the same style of name badge that you use and just fill in the new name.
There are several benefits:
Faster Checkout
Once you are logged in, you can view your order history and keep billing and shipping addresses on file for a faster checkout.
Check Order Status
You can check the status of your order if you have registered an account with us. Click on your name up in the top right corner of the page and you will see your order history. Under the column “Order Status,” you will see your order status.
| Unfulfilled |
This status means that your order has been placed but it has not yet finished in production. |
| Partial | This is when a part of your order has been completed. Unless otherwise specified by the customer, your order won’t ship in the Partial Status until it is in the Fulfilled Status. |
| Fulfilled | This status means your order has been fulfilled and is being shipped out to you, or ready for you to pick up at the store. Once this stage occurs, you will be sent an email confirming the order status and also any tracking information if your order is being shipped. |
Tax Exempt Organizations
Having a registered online account with us allows us to make your account tax exempt and not have any taxes applied to any of your online purchases.
The Specialty Sales Flyer
Once you are registered with us and have access to online ordering, that also means access to DISCOUNT codes!
Sign Up now for and get 20% off your first online order
We keep very good records of previous orders and this makes repeat orders very easy for our customers. We keep, in store, all previous orders, and now any online order history will be made available to customers after they sign up and register for an online account.
How to order a Repeat Order:
- You can still contact us at the store to place your order.
- If we are selling your award or gift online, then the customization options have a Repeat Order section.
- If you have ordered the item online before, then you can access that order when you are logged into your online account. Each order history has the customization specifics for each item in that order. You can select your item and it will open up in a new tab and you can copy/paste your previous customizations into your new order.
ORDERS
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diner's Club
If you are a local customer and wish to pick up your order at our store and pay there, you may select the Pick Up & Pay In Store option as a payment option. Any Pick Up & Pay In Store orders will be subject to approval. After receiving your confirmation email that your order is ready, you may pick it up at any time during store hours. In store, we only accept Visa, Mastercard, Cash, and Check as payment methods.
You will receive a Production Finished Confirmation email once your order is ready to be Picked Up or Shipped. If your order is to be shipped, this will include a tracking number.
If you absolutely have to cancel your order, please Contact Us with the following information:
- Name
- Telephone #
- Email Address
- Order #
- Reason for canceling the order
If your order arrives incorrect, we will make every effort to correct the item. If the problem is due to a Specialty Trophy & Awards error, we will send new engraving and/or awards as soon as possible. We will make every attempt possible to make sure you have your awards for your event. If the problem is due to customer error, we will correct the error. The customer will be responsible for the associated charges and fees.
See our Company Policies on Returns for more information.
CUSTOMIZATION & PERSONALIZATION
How do I use your customization feature?
On each product that features any customization options, you will have some areas on the product page to fill in. The available customization features per item are item dependent. Please use your judgment on the available customizable area when deciding the amount of text words and lines, and the image placement.
Is This a Repeat Order?
If you are duplicating a previous order and only need to change a few details, then select "Yes", fill in the new information in the boxes that appear and you are done.
Your Design Upload
None
If you do not have a design and you are building it here, select this.
Yes, I have my own design
If you already have a design for your item then select this.
For uploading completed designs: You can ignore Font Options, and please make sure the file is an image file like .jpg, .png, or .tiff. At this time, we can not accept .pdf files or text files for completed desgin uploads.
Background Options (Sublimated Items Only)
None
Select this if you do not want any background at all and are only putting text over the stock color of the item's customizable area.Image Options
This is where you let us know what image we are putting on your item.
None
You don't want to add any images or logos on your item.
Uploading An Image
If you have a logo or other image that you want on the item, even if we do have it on file already, then select this. If you have used this image before with us, then make sure you check that as "Yes". If we do not have your image on file and this is new, then you have to pay a one-time New Image Fee to have us set this image up for reproducing. Now, you can upload your image in the space provided. Make sure you also fill in where this image is to be set on the item. For example: Top Center, Middle Right, etc.
See our Image Requirements & Fees for specific details and more information.
Free Stock Images
If you would like to use one of our Free Stock Images, please select this and select the one you would like and then type in the number of that Stock Image in the provided box. Make sure you also fill in where this image is to be set on the item. For example: Top Center, Middle Right, etc.
Text Options
None
If you are uploading a completed design with text built in, or you really have no text to add to your item, then select this.
Uploading Text File
If you have a text file already, check this and a place to upload your file will appear. Make sure it is in a .pdf, any Office document, or in .txt file format. If it is in .txt or .pdf format, please make sure that you manually select your Font Options. Unfortunately, we can not accept image files for your text file.
Typing It Here
If you check Typing It Here, then you will be prompted to enter your text. Please make sure you type it as you want it produced. this includes capitalization, spelling, punctuation, grammar, and even line breaks.
For sublimated items: you must also choose your text placement and text color in RGB format.
Font Options
If you haven't thought about font types, here is where you get to choose a style of fonts.
Using Pre Made Design
If you have uploaded a design file or your fonts are correctly laid out in your text file, select this option.
I'll Choose Them
Depending on the item, you can choose up to 2 different fonts and where on the item to use them.
Add Any Additional Info?
This is where you can add any extra details or any other instructions for us.
If this is the first time that you have given us a certain image to use for customization, then there is a New Image Fee of $10.00 that is a one-time fee for setting up your image to be replicated. All subsequent orders after that use this image will not be charged again for this fee.
For more information on Image Requirements & Fees or Add On Services
Yes, if you have your engraving information already laid out in a file then please upload it when prompted to on the customization section of the item you are purchasing. Please make sure your text file is in one of these formats: any Office document, .pdf, or .txt. Unfortunately, we can not accept any image files that contains the text. For the most accurate result, please make sure your text file is written as you would like to have it engraved on your item. This includes capitalization, spelling, grammar, punctuation, and even line breaks. When we receive text files, we generally will produce the item exactly as it was typed. Occasionally, we may catch errors but we encourage that you Add On the Proof Fee as well so we can assure that you get exactly what you are looking for.
As a general policy, we do not proof, or spell check, any text submitted by a customer but if we do happen to catch a questionable text we will either correct it or contact you for clarification. But, for $5.00 we can email you a proof. Simply add the Proof Fee when ordering an item.
All paid Proofs will be sent to you via a .pdf file, or an image file, through email. You must agree to the Proof before any engraving, or customization will be started.
PAYMENTS, RETURNS, & POLICIES QUESTIONS
Read our Company Policies which also includes our Terms of Sale.
PRODUCTION & SHIPPING TIMES
How long will it take to get my order?
This will all depend upon the Production Type and Shipping Method that you choose. Our Specialty Staff is able to handle orders of all sizes, specifications, and deadlines, and that includes Rush Orders.
A Standard Order production time ranges from 4-5 business days. Choosing between a pickup at store or a shipping option can take anywhere from 0-5 business days.
Standard Order = 5 to 10 business days maximum
We also offer faster shipping methods and an Rush Order option. A Rush Order has a 2-3 business day production time. Choosing between a pickup at store or a shipping option can take anywhere from 0-5 business days.
Rush Order = 3 to 8 business days maximum
* Orders received during non-business hours will be processed the very next business day.
What shipping methods do you use?
Our preferred shipping provider is UPS, or you can pick up your order at our store location. Our UPS options does not include weekend delivery.
Do you ship to P.O. Boxes?
Unfortunately, no. We use UPS as our shipping carrier, and they are unable to deliver to post office boxes.
Can I track my shipment? How can I check the status of my order?
Throughout the entire order process you will be informed of status changes via email notifications.
You will receive an Order Confirmation email once your order is placed.
You will receive a Production Finished Confirmation email once your order is ready to be Picked Up or Shipped. If your order is to be shipped, this will include a tracking number.
And you will receive a Shipping Update email if your shipping information has been updated.
You can check the status of your order by logging into your online account. Click on your name in the left-hand navigation bar and you will see your account information. Under Order History, and in column “Order Status,” you will see your order status.
| Unfulfilled |
This status means that your order has been placed but it has not yet finished in production. |
| Partial | This is when a part of your order has been completed. Unless otherwise specified by the customer, your order won’t ship in the Partial Status until it is in the Fulfilled Status. |
| Fulfilled | This status means your order has been fulfilled and is being shipped out to you, or ready for you to pick up at the store. Once this stage occurs, you will be sent an email confirming the order status and also any tracking information if your order is being shipped. |
If you are a local customer and wish to pick up your order at our store and pay there, you may select the "No Shipping - Pick Up at Store" Shipping Method on the Checkout page. After receiving your confirmation email that your order is ready, you may pick it up at any time during store hours.
Orders can be picked up during business hours at our store location.
Specialty Trophy & Awards
62 West Main Street
Dryden, New York 13053
Store Hours:
Monday - Friday
9:00 am - 5:30 pm EST
We are not responsible for any delays or damage caused by shipping companies. If you experience any shipping problems, please Contact Us. We will do everything possible to help correct the situation.
For more information about Production & Shipping Times